frequently asked.
Are NYOMI products safe for sensitive skin?+
Yes. Every formula is pH-balanced, fragrance-free where it matters, and made with intimate-skin-safe ingredients. Always patch test if you're extra sensitive.
Are the formulas body-safe and condom-compatible?+
Kitty Nectar is water-based and compatible with latex condoms and silicone toys. Wet Kitty Strawberry Intimate Wash and Kitty Potion are formulated specifically for intimate skin, Kitty Potion is for external use only.
When will my order ship?+
Orders ship within 2-3 business days and are delivered within 2-3 business days after shipping. You'll receive tracking by email once it's on the move. See the Shipping page for more.
Do you ship internationally?+
We ship within the United States (all 50 states, $6 flat) and to Canada ($14 flat rate). Canadian orders may be subject to customs duties on arrival. We don't ship to other countries at this time.
Can I return a product?+
All sales are exchange-only due to the intimate nature of our products. If something arrives damaged or wrong, that's on us, we'll replace or refund. See Returns for details.
Is the packaging discreet?+
Always. Unmarked outer packaging, no logos, no callouts.
How long does one bottle last?+
With daily use, most NYOMI products last 4-6 weeks.
Are your products vegan and cruelty-free?+
Yes, vegan, cruelty-free, and made in small batches in the U.S.
Can I use these while pregnant or breastfeeding?+
We recommend checking with your OB/GYN before introducing any new intimate care product during pregnancy or while nursing.
How do I cancel or change my order?+
Send us a message through our contact page within 12 hours of placing your order and we'll do our best. Once it's in fulfillment, we can't make changes.